Hugo Plaza

Charming family apartment

General conditions

Online booking requests can be made at the Hugo Plaza website: www.hugoplaza.nl.

You will receive a confirmation on the availability of the Apartment within 24 hours.

Requests for information can be made by email to:  info@hugoplaza.nl

As soon as the booking has been confirmed by e-mail, we may ask for a security deposit or your credit card details for verification of your account.

Hugo Plaza reserves the right to refuse or cancel any bookings that were made.

Tourist tax (5%) is not included in all rates.

Security deposit

A security deposit of € 150 will be blocked from your credit card prior to check-in. If needed, your security deposit can be used for:

  • Compensation in relation to cancellations.
  • Damage caused to the accommodation.
  • Missing objects
  • Extra cleaning cost.
  • Complaints
  • Smoking inside, or using drugs in or outside
  • Ignoring rules of the apartment

In the case that there are no charges against the security deposit the authorization will be cancelled.

Cancellation policy

Hugo Plaza adheres to the following cancellation policy:

  • If the booking is cancelled more than 90 days before the check-in date, €100 administration fee will be charged. If the  booking fee is already paid, the payment will be returned less the administration fee.
  • If the booking is cancelled more than 30 days before the check-in date €150 will be charged.
  • If the booking is cancelled between 30 and 14 days before the check-in date, 50% of the booking fee will be charged.
  • If the booking is cancelled less than 14 days in advance, or the tenant does not show up for check-in, the full amount will be charged for the entire period as booked originally.
  • If no payments have been made, the amounts will be charged, or must be paid retrospectively.
  • Refunds will not be made for cancellations after the check-in date in any circumstances.

Check-in and check-out times

  • The check-in time is between 15:00 PM and 21:00 PM. We'll send you an email with information how to check-in.
  • Check-ins earlier or later are possible upon request but cannot be guaranteed.
  • The exact check-in time has to be given to the Hugo Plaza management in advance.
  • The check-out time is before 11:00 AM on the day of departure.

General policy

Hugo Plaza is a short stay apartment. This means the maximum number of guests is 4 adults. The minimum stay is 7 nights.

A "No Party Policy" is strictly enforced and Hugo Plaza management reserves the right to evict at any time, any guest who disturbs the quiet enjoyment of others.

  • Pets are only allowed on request.
  • All keys must be returned upon departure. Failure to do so will incur a replacement fee of € 150 per set of keys.
  • Guests must immediately inform the Hugo Plaza manager of all defects in the apartment and damages that occur in the apartment.
  • Each apartment has a maximum occupancy which is indicated in its description. It is not allowed to invite other (not staying) people in the apartment or outside the apartment.
  • Smoking is not allowed in the apartment. Smoking is possible outside in front of the apartment. It is not allowed to use drugs (joints, weed or any other kind of hallucinating drug in the apartment.
  • If any complaints from neighbours (too much noise, screaming and so on) € 150 will be charged and you can be removed from the apartment.